제1장 서론 ················································································································1
제1절 연구 배경과 필요성 ·········································································································3
제2절 연구 목적 ·························································································································8
제2장 환자 경험조사의 개요와 현황 ········································································9
제1절 개요 ·······························································································································11
제2절 국제 동향 ······················································································································28
제3절 국내 현황 ······················································································································67
제3장 의료서비스경험조사의 기획 ··········································································69
제1절 설문지 개발 ···················································································································71
제2절 표본 설계 ····················································································································111
제3절 가중치 설계 ·················································································································117
제4장 2017년도 의료서비스경험조사 결과 ·························································121
제1절 조사 결과 ····················································································································123
제2절 심층 분석 결과 ···········································································································141
제5장 발전 방향 ···································································································153
참고문헌 ···············································································································161
부록 ······················································································································165 |
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